Product-service systems evolution in the era of Industry 4.0
Recent economic transformations have forced companies to redefine their value propositions, increasing traditional product offerings with supplementary services— the so-called Product-Service System (PSS). Among them, the adoption of Industry 4.0 technologies is very common. However, the directions that companies are under- taking to offer new value to their customers in the Industry 4.0 have not yet been investigated in detail. Based on a focus group, this paper contributes to this under- standing by identifying the main trajectories that would shape a future scenario in which PSS and Industry 4.0 would merge. In addition, future research directions addressing (a) the transformation of the PSS value chain into a PSS ecosystem, (b) the transformation inside a single company towards becoming a PSS provider, and (c) the digital transformation of the traditional PSS business model are identified.
Product-service systems, Servitization, Service transformation,Industry 4.0, Digitalisation, Research agenda
Gaiardelli, P., Pezzotta, G., Rondini, A. et al. Product-service systems evolution in the era of Industry 4.0. Serv Bus (2021). https://doi.org/10.1007/s11628-021-00438-9