Abstract Digital Twins (DTs) are among the most hyped technologies of the 2020 s. Yet, the research dealing with the use of DTs in early Product-Service Systems design remains insufficiently systematized. Based on the findings of multiple-case studies in the Swedish manufacturing industry, the objective of this paper is to collect and present a set […]
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Abstract When construction companies move forward in their servitization journey, there is an increasing need to exploit digital tools and models to facilitate the complex and dynamic interactions between entrepreneurs, customers, equipment manufacturers, energy providers and more during the early stages of the construction project design. This paper presents the application Augmented Reality (AR) and […]
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Abstract Purpose – This paper aims to present a dual-perspective framework for maintenance service delivery that should be used by manufacturing companies to structure and manage their maintenance service delivery process, using aggregated historical and real-time data to improve operational decision-making. The framework, built for continuous improvement, allows the exploitation of maintenance data to improve the knowledge of service […]
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Abstract Recent economic transformations have forced companies to redefine their value propositions, increasing traditional product offerings with supplementary services— the so-called Product-Service System (PSS). Among them, the adoption of Industry 4.0 technologies is very common. However, the directions that companies are under- taking to offer new value to their customers in the Industry 4.0 have […]
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ABSTRACT In recent times a service-dominant logic is permeating the design of complex systems. However, in spite of their appeal, initiatives such as Product Service Systems (PSS) have not become mainstream, and methods are lacking to support this transition. This paper argues that methodological guidance, as well as tools for decision support, may be found […]
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ABSTRACT In PSS design, hardware and service developers often have different objectives. Lacking to communicate and negotiate them across boundaries might lead to solutions unable to generate market shares and long-term profitability. This paper aims to contribute to the definition of ‘boundary objects’ that facilitate the sharing of knowledge between members of cross-functional teams engaged […]
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ABSTRACT In recent times a service-dominant logic is permeating the design of complex systems. However, in spite of their appeal, initiatives such as Product Service Systems (PSS) have not become mainstream, and methods are lacking to support this transition. This paper argues that methodological guidance, as well as tools for decision support, may be found […]
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