ABSTRACT In recent years, the economic circumstances spur many companies inchanging their traditional product-oriented value proposition toward a more customisedand sustainable offer referredas Product-Service Systems(PSS). The main advantages of the new solutions are related to their customisationwhich cangrant an improved customer experience. However, while pursuing greater differentiation from competitors and ‘locking-in’ customers and ‘locking-out’ competitors, […]
Read More
ABSTRACT Manufacturing companies are increasingly moving toward delivering combinations of products and services to provide higher value to their customers. The development of such Product Service Systems (PSS) escalates in complexity when several products developed by different suppliers need to be integrated into a unique system. For first tier suppliers, it is a great challenge […]
Read More
The 8th CIRP IPS2 conference will kick-off this weekend with a Welcome reception at Chiostro Santa Marta, in the beautiful city of Bergamo, in Northern Italy CIRP IPS2 is a major yearly event for PDRL. The conference gathers researchers worldwide to share theoretical and practical experiences showing that transition towards Industrial Product-Service System. The conference this year is […]
Read More
ABSTRACT In PSS design, hardware and service developers often have different objectives. Lacking to communicate and negotiate them across boundaries might lead to solutions unable to generate market shares and long-term profitability. This paper aims to contribute to the definition of ‘boundary objects’ that facilitate the sharing of knowledge between members of cross-functional teams engaged […]
Read More