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Data-based decision-making in maintenance service delivery: the D3M framework

Abstract Purpose – This paper aims to present a dual-perspective framework for maintenance service delivery that should be used by manufacturing companies to structure and manage their maintenance service delivery process, using aggregated historical and real-time data to improve operational decision-making. The framework, built for continuous improvement, allows the exploitation of maintenance data to improve the knowledge of service […]

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Product-service systems evolution in the era of Industry 4.0

Abstract Recent economic transformations have forced companies to redefine their value propositions, increasing traditional product offerings with supplementary services— the so-called Product-Service System (PSS). Among them, the adoption of Industry 4.0 technologies is very common. However, the directions that companies are under- taking to offer new value to their customers in the Industry 4.0 have […]

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Value-driven product service systems development: Methods and industrial applications

ABSTRACT In recent times a service-dominant logic is permeating the design of complex systems. However, in spite of their appeal, initiatives such as Product Service Systems (PSS) have not become mainstream, and methods are lacking to support this transition. This paper argues that methodological guidance, as well as tools for decision support, may be found […]

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Boundary objects for PSS Design

ABSTRACT In PSS design, hardware and service developers often have different objectives. Lacking to communicate and negotiate them across boundaries might lead to solutions unable to generate market shares and long-term profitability. This paper aims to contribute to the definition of ‘boundary objects’ that facilitate the sharing of knowledge between members of cross-functional teams engaged […]

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Value-driven product service systems development: Methods and industrial applications

ABSTRACT In recent times a service-dominant logic is permeating the design of complex systems. However, in spite of their appeal, initiatives such as Product Service Systems (PSS) have not become mainstream, and methods are lacking to support this transition. This paper argues that methodological guidance, as well as tools for decision support, may be found […]

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